Question 1

Are any downloads required?

Tom · Accepted Answer

No. All games are played in the browser and no downloads are needed. They just need to input their ID code and begin. We’ll give them all the info they need to start.

Question 2

Are there any message restrictions?

Tom · Accepted Answer

We don’t accept malicious or threatening messages or ones that contain full frontal nudity.

Question 3

How do I change my message?

Tom · Accepted Answer

Login to your account here https://app.theenigmagram.com/login Then click ‘edit’ on your order. You can change it at anytime as long as they haven't started the game yet.

Question 4

How do I get a VAT receipt?

Tom · Accepted Answer

Question 5

How do I send multiple Enigmagrams?

Tom · Accepted Answer

The bulk order discounts are as follows: 4-8 = 20% 8-100 = 30%. These discounts are applied automatically to your order as you checkout. Please make sure you add all the orders to the basket before you checkout, as the discount won’t be applied if you, for example, buy two and checkout, then come back tomorrow and buy another two. You must buy them together. If you want to order a large amount then get in contact at hello@theenigmagram.com and we’ll discuss your order.

Question 6

How hard are the games?

Tom · Accepted Answer

They have been designed to be very simple and intuitive to play. Some games have a few rules, which are explained. Anyone should be able to understand and play them without difficulty. They are designed to be challenging enough so the average person can beat them in 1hr 30m

Question 7

How is the game delivered?

Tom · Accepted Answer

You can choose for us to send them a text and/or email setting them scene and giving them instructions to play. You have the option to add a note to this, so can choose to keep it anonymous or not. Alternatively, we can send you image of the invite which you can print and hand to them, or send them yourself.

Question 8

How long do they take to complete?

Tom · Accepted Answer

It's designed to take about 1hr 30m to complete.

Question 9

How long does the message stay there

Tom · Accepted Answer

We delete the message one month after it’s been viewed or 18 months after it’s been sent. Whichever is first.

Question 10

How will I know when they solve it?

Tom · Accepted Answer

We’ll send you an email letting you know when they’ve 1) received the invite 2) started the game 3) completed it and see your message. You can also see these updates when you login to our site and view your order.

Question 11

I don’t know who sent me mine

Tom · Accepted Answer

Send a message to hello@theenigmagram.com and we'll let you know.

Question 12

Is a laptop needed?

Tom · Accepted Answer

We strongly recommended they play on a computer or laptop rather than phone. The games will look better and be more engaging. We’ll let them know this before they start.

Question 13

Is any tech knowledge needed?

Tom · Accepted Answer

All they need to do is go to a website and enter an ID code so if they know how to browse the internet then they have the level of knowledge required.

Question 14

Is there a discount for bulk orders?

Tom · Accepted Answer

Question 15

What age are they suitable for?

Tom · Accepted Answer

The games are designed for ages 12+

Question 16

What are some ideas I can use it for?

Tom · Accepted Answer

Question 17

What device can it be played on?

Tom · Accepted Answer

Question 18

What file size and type can I upload to my message?

Tom · Accepted Answer

The max file size is 128MB. If you want to send something bigger, you’ll have to upload it to a site like YouTube or Vimeo and paste the link in the order form. You can upload multiple videos and pictures up to a maximum of 10. For images we accept: jpg, jpeg, png and gif. For video: mp4 and mov.

Question 19

What if they can’t beat them?

Tom · Accepted Answer

Each level in each game has the option to give up and move to the next level, so there is always a way to complete the games.

Question 20

What should my message be?

Tom · Accepted Answer

The Enigmagram can be sent for anything e.g. birthday, Valentines, Christmas, Father’s Day, and the message can be anything too. It can be written text, or a picture or video. You could hide another gift somewhere in the house and use the message you tell them where it is.

Question 21

Will they know who sent it?

Tom · Accepted Answer

Only if you tell them in your message! We don’t include anywhere that it’s from you. If you don’t say who it’s from in your message and they email us to find out we’ll tell them.

Excellent Gift

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